Privacy Policy

This Privacy Policy describes how Wing Snob ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at snob-wing.top, place orders, use our services, or interact with us in any way. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and handling your personal information with transparency and care. As a food business operating in the United States, we comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. Who We Are

Wing Snob is a food business dedicated to providing high-quality food products and services to our customers. We operate through our website located at snob-wing.top.

Contact Information

For all privacy-related inquiries, requests, or concerns, you may contact us directly at [email protected]. We strive to respond to all privacy-related requests within a reasonable timeframe.

2. Information We Collect

We collect various categories of information depending on how you interact with our website and services. Below is a comprehensive breakdown of the types of data we may collect:

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Mailing or delivery address (including street address, city, state, zip code)
• Billing address
• Username and password (for registered accounts)
• Profile picture or avatar (if uploaded voluntarily)
• Date of birth or age verification information (to ensure compliance with our 18+ requirement)

2.2 Payment and Transaction Information

When you make a purchase through our website, we collect transaction-related information including:

• Payment method details (credit/debit card type and last four digits)
• Billing information
• Order history and purchase details
• Transaction IDs and confirmation numbers
• Refund and dispute information

Please note that full payment card numbers are processed by our third-party payment processors and are not stored on our servers. These processors are PCI DSS compliant and subject to their own privacy policies.

2.3 Usage and Behavioral Data

As you navigate our website, we automatically collect certain information about your interactions, including:

• Pages viewed and time spent on each page
• Links clicked and navigation paths
• Search queries entered on our website
• Products viewed, added to cart, or purchased
• Referral URLs (the website that directed you to ours)
• Exit pages and bounce rates
• Session duration and frequency of visits

2.4 Device and Technical Information

We collect technical information about the device and network you use to access our website, including:

• IP address
• Browser type and version
• Operating system and version
• Device type (desktop, mobile, tablet)
• Device identifiers
• Screen resolution and display settings
• Language and time zone settings
• Internet service provider (ISP)

2.5 Location Data

We may collect general geographic location information (such as city and state) derived from your IP address. If you grant explicit permission through your browser or device settings, we may also collect more precise GPS-based location data to facilitate delivery services or to show you relevant location-specific information.

2.6 Communications Data

When you contact us via email, phone, or any inquiry forms on our website, we collect:

• The content of your messages and communications
• Customer service interaction records
• Feedback and reviews you submit
• Survey responses

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior. For a detailed explanation of how we use cookies, please refer to our Cookie Policy section below (Section 8) or contact us at [email protected].

2.8 Information You Provide Voluntarily

Any additional information you choose to share with us, such as dietary preferences, food allergies, special instructions for orders, social media handles, or other personal details you voluntarily provide when using our services.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. We will only use your personal information in ways that are consistent with the purpose for which it was originally collected, or for purposes that are compatible with that original purpose.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and preferences
• Coordinating delivery and pickup services
• Sending order confirmations, receipts, and delivery updates
• Handling returns, refunds, and exchanges
• Providing customer support and resolving disputes

3.2 Communications and Marketing

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Notifying you about new menu items, seasonal specials, and promotions
• Sending service-related announcements and policy updates
• Responding to your inquiries and feedback
• Conducting surveys to improve our products and services

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.3 Analytics and Website Improvement

• Analyzing how users interact with our website to improve functionality and user experience
• Monitoring website performance and identifying technical issues
• Understanding customer preferences and purchasing patterns
• Developing new features, products, and services
• Conducting internal research and business analytics

3.4 Personalization

• Personalizing your experience on our website based on your preferences and order history
• Displaying relevant product recommendations and promotions
• Customizing content based on your location and browsing behavior

3.5 Legal and Security Purposes

• Complying with applicable laws and regulations
• Enforcing our Terms of Service and other policies
• Detecting, preventing, and investigating fraud, security breaches, and other illegal activities
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public
• Responding to legal requests and court orders

3.6 Business Operations

• Processing payments and managing financial records
• Managing supplier and vendor relationships
• Facilitating business transfers or corporate transactions
• Maintaining the integrity of our loyalty programs and promotional offers

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We may share your personal information with trusted third-party service providers who assist us in operating our business and delivering our services. These include:

• Payment Processors: To securely process your payments (e.g., Stripe, PayPal, or similar processors)
• Delivery and Logistics Partners: To coordinate food delivery to your address
• Email Marketing Platforms: To send promotional and transactional communications
• Analytics Providers: Such as Google Analytics, to help us understand website traffic and user behavior
• Cloud Hosting Providers: To store and manage our website data and databases
• Customer Support Tools: To manage and respond to customer inquiries
• IT and Cybersecurity Providers: To maintain the security and functionality of our systems

All service providers are contractually obligated to use your information only as directed by us and in compliance with this Privacy Policy and applicable law. They are prohibited from using your data for their own independent purposes.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Cooperate with law enforcement investigations
• Protect and defend the rights or property of Wing Snob
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

4.3 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, asset sale, bankruptcy, or other corporate transaction, your personal information may be transferred as part of the business assets. You will be notified via email or a prominent notice on our website if such a transfer occurs and your data becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you have provided explicit consent to do so, such as when you participate in co-branded promotions or refer-a-friend programs.

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information — data that cannot reasonably be used to identify you — with third parties for research, analytics, marketing, or other business purposes without restriction.

5. Data Security

We take the security of your personal information very seriously. Wing Snob implements a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• Secure Socket Layer (SSL) encryption for all data transmitted between your browser and our website
• Encryption of sensitive data at rest
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Secure, access-controlled server environments
• Multi-factor authentication for administrative access

5.2 Administrative Safeguards

• Access to personal information is restricted to employees and contractors who need it to perform their job functions
• All staff who handle personal data receive privacy and security training
• Data handling procedures and internal privacy policies are maintained and regularly reviewed
• Data breach response procedures are in place

5.3 Limitations

While we implement industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information. In the event of a data breach that affects your rights and freedoms, we will notify you and the appropriate authorities as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California, you have the following rights:

6.2 Rights for All Users

Regardless of your state of residence, we provide the following rights to all users:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may update or correct inaccurate information through your account settings or by contacting us.
• Right to Deletion: You may request deletion of your account and associated personal data.
• Right to Opt-Out of Marketing: You may unsubscribe from marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request by:

• Email: [email protected]

We will verify your identity before processing your request to protect your privacy and security. We will respond to verified requests within 45 days as required by the CCPA/CPRA. If more time is needed, we will notify you of the extension within the initial 45-day period.

Authorized agents may submit requests on behalf of California residents with appropriate written authorization or a valid power of attorney.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

After the applicable retention period expires, we will securely delete or anonymize your personal information. In some cases, we may retain anonymized, aggregated data indefinitely for statistical and analytical purposes, as this data can no longer identify you.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting usage information.
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to track visitors across websites and display relevant advertisements.

8.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or notify you when a cookie is being set. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features.

For California residents, you have the right to opt out of cookies that constitute the "sharing" of personal information under the CPRA. You may exercise this right by adjusting your cookie preferences on our website or contacting us at [email protected].

8.3 Third-Party Tracking

We may use third-party analytics and advertising services that place cookies on your device. These third parties have their own privacy policies governing their use of such information. We do not control the tracking technologies used by these third parties.

9. Children's Privacy

Wing Snob's website and services are not directed at children under the age of 18. We do not knowingly solicit, collect, or use personal information from minors. If we become aware that we have inadvertently collected personal information from a person under 18 years of age, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe that your child under the age of 18 has provided personal information to us without your consent, please contact us immediately at [email protected] so we can take appropriate action.

Our practices comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. However, as our services are designed for adults aged 18 and older, we apply a higher age threshold to our user base.

10. International Data Transfers

Wing Snob is a United States-based business, and our primary data processing occurs within the United States. If you are accessing our website from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and services, you consent to the transfer of your personal information to the United States. We take appropriate steps to ensure that international transfers of personal data are handled in compliance with applicable law and that adequate safeguards are in place to protect your information.

If you are a resident of the European Economic Area (EEA), United Kingdom, or other regions with specific data transfer restrictions, and you have concerns about the international transfer of your personal data, please contact us at [email protected] to discuss the specific safeguards applicable to your situation.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Wing Snob. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites and encourage you to review the privacy policies of any third-party sites you visit.

Third-party services integrated into our platform (such as payment processors, social media plugins, and analytics tools) are governed by their own privacy policies. We recommend reviewing the privacy policies of the following types of third-party services you may encounter:

• Payment processing platforms
• Social media platforms (if you interact with our social media integrations)
• Mapping and location services
• Review and ratings platforms
• Advertising networks

12. State-Specific Privacy Rights

In addition to California residents, residents of other U.S. states may have specific privacy rights under their respective state laws. We honor privacy requests from residents of all U.S. states and will evaluate each request in accordance with applicable law.

12.1 Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Other State Laws

Residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws may have rights including access, correction, deletion, data portability, and the right to opt out of targeted advertising and profiling. To exercise these rights, please contact us at [email protected].

12.2 FTC Act Compliance

We comply with the Federal Trade Commission Act and the FTC's regulations on unfair or deceptive practices. Our privacy practices are designed to be fair, transparent, and consistent with consumer protection principles enforced by the FTC. If you believe our privacy practices are unfair or deceptive, you have the right to file a complaint with the FTC.

13. How to File a Privacy Complaint

We take all privacy concerns seriously and are committed to resolving complaints promptly and fairly. If you have a concern about how we handle your personal information, we encourage you to contact us first so we can address the issue directly.

13.1 Contact Us Directly

Please send your complaint or concern to:

• Email: [email protected]
• Website: snob-wing.top

We will acknowledge receipt of your complaint within 5 business days and aim to provide a full response within 30 days.

13.2 File a Complaint with the Federal Trade Commission (FTC)

If you are not satisfied with our response, or if you believe we have violated applicable privacy laws, you may file a complaint with the Federal Trade Commission (FTC):

• FTC Complaint Assistant: reportfraud.ftc.gov
• FTC Phone: 1-877-382-4357
• FTC Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

13.3 California Residents – California Privacy Protection Agency (CPPA)

California residents may file complaints with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

13.4 State Attorneys General

Residents of other states may also file complaints with their state's Attorney General office if they believe their state privacy rights have been violated. We encourage you to consult your state's official government website for information on filing privacy complaints.

14. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT browser signals. However, you can control data collection through cookie settings as described in Section 8 above, and you may opt out of targeted advertising through the Digital Advertising Alliance's opt-out tool at optout.aboutads.info.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at snob-wing.top
• Where required by law or where changes are material, notify you by email or through a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns in a transparent, prompt, and professional manner.

We take every privacy inquiry seriously and strive to provide a timely, helpful, and thorough response. Thank you for trusting Wing Snob with your personal information. We are committed to protecting your privacy and providing you with an exceptional food experience.