Refund Policy

Effective Date: March 20, 2026 | Last Updated: March 20, 2026

1. Overview

At Wing Snob, we are committed to providing our customers with the highest quality food products and a satisfying dining experience. We understand that issues can occasionally arise, and we want to ensure that every customer feels confident and protected when ordering from us. This Refund Policy outlines the terms and conditions under which refunds, exchanges, cancellations, and dispute resolutions are handled.

By placing an order through our website snob-wing.top or any affiliated ordering channel, you agree to the terms set forth in this Refund Policy. This policy is governed by applicable United States federal and state consumer protection laws, including guidelines set forth by the Federal Trade Commission (FTC) under the FTC Act.

2. Eligibility Conditions for Refunds

Wing Snob will consider refund requests under the following circumstances:

• Incorrect Order: You received an item that is different from what you ordered (e.g., wrong flavor, wrong sauce, wrong quantity).
• Missing Items: One or more items from your order were not delivered or included in your pickup order.
• Food Quality Issues: The food delivered or provided was undercooked, spoiled, contaminated, or otherwise not fit for consumption.
• Delivery Failure: Your order was not delivered within a reasonable timeframe and was confirmed lost by our delivery partner.
• Duplicate Charges: You were charged more than once for the same order due to a technical or billing error.
• Unauthorized Transaction: A charge appeared on your account that you did not authorize, subject to verification.

To be eligible for a refund, the issue must be reported within the applicable timeframe described in Section 3 below. Wing Snob reserves the right to request photographic or other evidence to support your refund claim, particularly in cases involving food quality or missing items.

3. Timeframes for Refund Requests

We strongly encourage customers to report any issues as promptly as possible. The following timeframes apply to refund requests:

Refund requests submitted outside of these windows may not be eligible for processing. Wing Snob reserves the right to decline requests that fall outside the stated timeframes, except where required by applicable law.

4. Non-Refundable Items and Services

The following items and circumstances are generally not eligible for refunds:

• Orders that have already been consumed or largely consumed without a reported issue at the time of receipt.
• Food items where the customer simply changed their mind after the order was prepared or delivered.
• Requests for refunds based on personal taste preferences (e.g., a customer does not enjoy the flavor of a wing sauce they selected).
• Promotional items, complimentary add-ons, or items received as part of a special offer at no charge.
• Delivery fees, service fees, or platform fees charged by third-party delivery providers, unless the order was not delivered.
• Tip amounts added at the time of checkout.
• Orders placed using non-refundable promotional codes or gift cards (unless the order was unfulfilled).
• Customization errors where the correct customization options were available and the customer selected incorrect options.

5. How to Request a Refund (Step-by-Step)

To submit a refund request, please follow the steps outlined below:

1. Gather Your Information: Have your order number, the date and time of your order, the items in question, and any supporting documentation (such as photographs of incorrect or poor-quality food) ready before contacting us.
2. Contact Wing Snob: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: snob-wing.top
3. Provide Details: Clearly describe the issue you experienced, including which specific items were affected, the nature of the problem, and the resolution you are requesting (refund, replacement, or store credit).
4. Submit Supporting Evidence: If applicable, attach photographs or screenshots that support your claim. This is especially important for food quality complaints and missing item claims.
5. Await Confirmation: Our customer support team will review your request and send you an acknowledgment within 1–2 business days. We may follow up with additional questions if needed.
6. Resolution: Once your request is reviewed and approved, we will notify you of the outcome and initiate the appropriate remedy (refund, replacement, or credit), as described in this policy.

6. Refund Processing Times by Payment Method

Once a refund has been approved by Wing Snob, the time it takes for funds to be returned to you will depend on your original payment method:

Please note that processing times listed above begin from the date Wing Snob approves and initiates the refund. Your financial institution may require additional time to post the credit to your account, which is beyond our control. If you have not received your refund after the stated timeframe, we recommend contacting your bank or payment provider before reaching out to us.

7. Partial Refunds

In certain situations, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may apply in the following cases:

• Only a portion of the order was affected (e.g., one item was incorrect out of a multi-item order).
• The food item was partially consumed before the quality issue was identified.
• The customer received a reduced-quality product rather than a completely unsatisfactory one (e.g., slightly incorrect preparation but still edible).
• The delivery was delayed but ultimately completed, resulting in partial inconvenience.
• A discount, promotion, or coupon was applied to the order, limiting the refundable amount.

The amount of a partial refund will be determined at the sole discretion of Wing Snob based on the nature and extent of the issue. We will always communicate clearly with you regarding the refund amount before processing.

8. Exchange Policy

Wing Snob understands that food-related issues sometimes call for a replacement rather than a monetary refund. Where appropriate, we may offer to exchange or replace an affected item with a correct or fresh preparation.

Exchange eligibility conditions include:

• The original item was incorrect or did not meet quality standards.
• A replacement can be prepared and delivered or made available for pickup within a reasonable timeframe.
• The customer has not already consumed a significant portion of the item in question.

Exchanges are subject to item availability. If an exchange is not possible due to store availability, hours of operation, or other logistical constraints, Wing Snob will offer an equivalent monetary refund or store credit as an alternative. Exchanges are processed at no additional cost to the customer when the original error is attributable to Wing Snob.

9. Cancellation Policy

Due to the nature of food preparation, cancellations must be made promptly after placing an order. Our cancellation policy is as follows:

9.1 Online and Phone Orders

• Cancellation within 5 minutes of order placement: Full refund issued. Orders cancelled in this window will be fully refunded as food preparation may not have yet begun.
• Cancellation after 5 minutes but before pickup/delivery: If food preparation has already begun, cancellations may not be eligible for a refund or may only qualify for a partial refund at management's discretion.
• Cancellation after order is out for delivery: No refund will be issued for cancellation once the order is in transit with a delivery driver.

9.2 Catering and Bulk Orders

For catering or large group orders placed in advance:

• Cancellation 48+ hours before scheduled order time: Full refund issued.
• Cancellation 24–48 hours before scheduled order time: 50% refund issued; remaining balance retained as a cancellation fee.
• Cancellation less than 24 hours before scheduled order time: No refund issued. The full order amount will be retained due to the preparation and ingredient costs already incurred.

Catering cancellations must be communicated in writing to [email protected] to be officially recorded. Verbal cancellations will not be accepted for catering orders.

10. Dispute Resolution Process

Wing Snob is committed to resolving all customer concerns quickly and fairly. If you believe your refund request was handled incorrectly or you are dissatisfied with the outcome, the following dispute resolution steps apply:

Step 1: Internal Review Request

If you disagree with the outcome of your initial refund request, you may request an internal review by contacting us at [email protected] with the subject line "Refund Dispute – [Your Order Number]." Please include your original refund request details and a clear explanation of why you believe the decision should be reconsidered. Our management team will review your case within 5 business days and provide a final response.

Step 2: Chargeback through Your Bank

If you are unable to resolve the issue directly with Wing Snob and believe you have been charged in error, you have the right to contact your bank or credit card issuer to initiate a chargeback. Under the Fair Credit Billing Act (FCBA), consumers may dispute unauthorized or erroneous charges with their financial institution. We ask that customers attempt to resolve the matter with us directly before initiating a chargeback.

Step 3: Consumer Protection Agencies

Consumers in the United States have the right to file complaints with the Federal Trade Commission (FTC) at ftc.gov or with their applicable state consumer protection agency if they believe their rights under consumer protection law have been violated.

11. Store Credit as an Alternative

In some cases, Wing Snob may offer store credit as an alternative to a monetary refund. Store credit:

• Is issued to your account or provided as a promo code for use on a future order.
• Has no expiration date unless otherwise stated at the time of issuance.
• Cannot be exchanged for cash once issued.
• Is non-transferable and applies only to the customer account associated with the original order.
• May be offered in lieu of a cash refund at the customer's preference or at management's discretion in borderline eligibility cases.

12. Fraud Prevention

Wing Snob takes fraudulent refund claims seriously. We reserve the right to deny refund requests that we believe in good faith to be fraudulent, abusive, or in violation of this policy. Customers found to have made repeated or dishonest refund claims may have their accounts suspended or permanently banned from using our services. We cooperate fully with law enforcement in cases involving suspected fraud.

13. Changes to This Refund Policy

Wing Snob reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website at snob-wing.top with a revised "Last Updated" date. Continued use of our services following any policy update constitutes your acceptance of the revised terms. We encourage customers to review this policy periodically.

14. Contact Information for Refund Requests

If you have any questions about this Refund Policy or wish to submit a refund request, please contact us using the information below: